Privacy Policy

Rediscover Hearing Privacy Policy

In an effort to protect our clients and site visitors privacy and rights, Rediscover Hearing has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather. 

THE INFORMATION WE COLLECT

Rediscover Hearing is committed to respecting the privacy of your personal information. We only collect personal information that is reasonably necessary for our functions and activities as a hearing services provider. We may also use this information to contact you after your appointment to check whether your hearing needs have been met, and to organise future appointments. To provide you with the most appropriate services and care, we may also collect your health information with your consent or otherwise in accordance with the law.  This may include information that is automatically stored by hearing aids that we may supply, that can allow us to better understand your use of hearing aids and optimise your hearing aids. You have no obligation to provide any information requested by us. However, if you choose to withhold information, we may not be able to provide you with the services or products that depend on the collection of that information.

We may at times collect and use cookies on our website, which may be used by, and on, the third party websites that host our online advertisements. You may choose to disable the cookie setting by making adjustments to your internet browser.

SECURITY AND DISCLOSURE OF PERSONAL INFORMATION

We take reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We will generally use and disclose your personal information for the primary purpose for which we collected it, or where you have consented to the use.  For example, we may use and disclose your personal information to the federal Department of Health where you apply for a hearing services program, your GP or a medical specialist.   

We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

At no time Rediscover Hearing database ever be sold to any entity for the purpose of marketing or mailing lists.

ACCESS AND CORRECTION OF PERSONAL INFORMATION

If you need to access or correct any personal information we hold about you, please contact us at reception@rediscoverhearing.com.au

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us at reception@rediscoverhearing.com.au